Online Support Tickets

If you have a problem with any part of our website, or with any products you have obtained from us, please use our online support request system to submit a trouble ticket to our staff.  The support system is free to use and you can submit any problem or question that you may have.  Once submitted, you will be able to log back into the system and check on the status of your ticket, and you'll also receive an email when a response has been added by one of our staff members.

Click here to submit a Support Ticket to us

Frequently Asked Questions

We have composed a list of our most frequently asked questions and have made them available online for you to view, sort and utilize.  Please keep in mind, these are eVerbatim's most frequently asked questions and not Advantage Software's (makers of Total Eclipse).

Click Here to access our FAQ's

Free Utility Downloads

Through the years and through careful research and testing, we have come to trust a number of FREE utilities on the internet can that can make a reporter's life easier and safer.  These utilities range from free antivirus software to free word processing suites.  All software we list is free and comes with no strings attached. 

Click here to view our recommended list of free utilities

Device Drivers

To find a device driver for any of the products that eVerbatim sells, please use this option.  Here you will find drivers for serial adapters (PCMCIA and USB) as well as Foot Pedal drivers, microphone drivers and anything else we have sold over the past few years.

Click here to access our Driver downloads