eVerbatim offers extensive support and service based options for court reporters using the Total Eclipse CAT software.  Our technicians can assist you in creating or updating your block files, automatic indexes and user settings.  We can also help you with your numbers, dictionary and even general problems if you are out of support.

An example of the Total Eclipse Services we can provide:

• Creating and/or Updating your Block Files
• Creating and/or Updating your Automatic Index
• Troubleshooting problems with your User Settings
• Automatic Number Conversion help
• Dictionary Optimization, Cleaning and Updating
• Basic, Intermediate and advanced training (online, in-person or telephone)
• Realtime setup, troubleshooting and repair
• Past versions support and "out of support" troubleshooting and repair

     All of our Eclipse Services are handled by trained technicians, trainers and reporters who have been working with the Eclipse software for nearly 20 years.  When you choose eVerbatim to assist you with your Total Eclipse software you'll be receiving nothing but the best.

     If you HAVE current support through Advantage Software and you have a problem you should call them directly as we do not want to charge you for support that you can receive for free through Advantage Software directly. We always recommend that you keep your support current so you can take advantage of the 24/7/365 toll-free technical support and free updates.  If you do not have support and are having a problem, you can submit a trouble ticket to us by clicking the "Support Options" link at the left of your screen, or try to browse through our Knowledge Base.  If you submit a ticket, we will review your issue and get back to you as soon as possible.  Remember that you will be charged for most in-depth out of support issues.

     If you would like to learn more about our Eclipse Services (block files, indexing, dictionary work, etc.) just click the link below to be transferred to the proper category in our online store.  Once there you will be able to read, in detail, more about each service and even signup for them online.  Turn around times are generally very quick (usually less than a week) but some more in-depth issues can take additional time.

Click here to view our Total Eclipse Services Section