After successful testing on our Eclipse Seminars website, we are proud to announce our new support ticket system for eVerbatimOnline.com. This is a simple, easy to use trouble ticket system that does not require a username and password and is VERY easy to use. Just enter your information and a description of your problem and submit the ticket. You'll get email updates when a response has been added to your inquiry and the system is 100% FREE to use!
Frequently Asked Questions about our Website
Below are FAQ's for our website and website issues only. If you are looking for FAQ's on our products, services or your CAT software please click on the "Support" option on the left side of your screen to access our online Knowledge Base and Trouble Ticket System.
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What payment methods do you accept online?
Why the new site?
What is the "Student Resources" Area?
How can I get a login for the Student Resource Area?
So you do Webinars too?
What is a Webinar?
Can I earn CEU credits for Webinars?
Do you sell Eclipse Software?
How much does Eclipse cost?
What is the "eVerbatim Public Forum"?
Is your online store secure?
Can I use 1 username and passowrd for your entire site?
How do I use my discount code online?
How often is your site updated?
I'm haing trouble with your forum, how do I get help?
Why do I need to register to receive support?
When I submit a support ticket, how long will I wait for a response?
What are your normal business hours?
Can I bring my computer to you for repair?
How long have you been in business?
Why is there a billing section in the Support System?
How do i know who my Eclipse Sales Rep is?
Q: What payment methods do you accept online? What payment methods do you accept online? A: Currently we accept Google Checkout as well as Visa, MasterCard, American Express and Discover.    Q: Why the new site? Why the new site? A: We developed this new website to make your experience with us faster, easier and more direct. We've added lots of new features; like a faster online store and support and trouble ticket system that allows you to submit trouble tickets online directly to our staff and track it's progress through our system.  Q: What is the "Student Resources" Area? What is the "Student Resources" Area? A: This area is dedicated to students currently enrolled in schools where the Total Eclipse software is used to teach. This area is filled with tricks, tips and most importantly, loads of online webinars designed to help students learn the basics of the Eclipse Software. Q: How can I get a login for the Student Resource Area? How can I get a login for the Student Resource Area? A: To receive a login you MUST be a student currenty enrolled in a reporting program. Generally this section of the site is dedicated to students within the Eclipse sales territory of eVerbatim, Inc. To be considered, please send an email to michael@everbatimonline.com with your request. Q: So you do Webinars too? So you do Webinars too? A: Yes. We provide online webinars on a variety of Total Eclipse topics atleast twice per month on our sister site, www.EclipseSeminars.com. Webinars are an inexpensive way to train you in the comfort of your own home or office! Best of all, they can be viewed live or later as a recording! Q: What is a Webinar? What is a Webinar? A: A Webinar is simply a Seminar that takes place online. Rather than crowding into a convention or meeting center and hauling around all your gear, you can get the same amount of knowledge in the comfort of your home over your high-speed internet connection. Q: Can I earn CEU credits for Webinars? Can I earn CEU credits for Webinars? A: Yes, you can. More details can be found on EclipseSeminars.com, but each seminar is approximatley 2 hours long, earning you .1 CEU Credits for each hour of instruction. Q: Do you sell Eclipse Software? Do you sell Eclipse Software? A: Yes. eVerbatim is the Mid-Atlantic Regional Distributor or Advantage Software products, such as Total Eclipse, Total Eclipse VoX, AccuCap and TeleView. Q: How much does Eclipse cost? How much does Eclipse cost? A: Prices vary on the Eclipse (and related) softwares due to special promotions and packages that run throghout the year. THe best way to find our YOUR price is to call your local representative. If you don't know who that is, just call Advantage Software directly at (800) 800-1759 and they will direct you to the proper location. Q: What is the "eVerbatim Public Forum"? What is the "eVerbatim Public Forum"? A: The eVerbatim Public Forum is an area of our website that is dedicated to the discussion of anything and everything court reporting. You can advertise your services, ask questions to staff and members as well as interact with your fellow court reporters. Q: Is your online store secure? Is your online store secure? A: Yes. Our shopping site utilizies the latest in SSL Security encryption technology to ensure your identity and credit information is safe. Q: Can I use 1 username and passowrd for your entire site? Can I use 1 username and passowrd for your entire site? A: Yes and no. Each password protected area of our site; THe Public Forum, Student Resources Area, Online Store and Onlune Support System; all use a seperate registration system. So while you can use the same login for each system, you'll need to register for each one individually. Q: How do I use my discount code online? How do I use my discount code online? A: When you have finished adding products to your "Shopping Cart", click the "Checkout" or "View Shopping Cart" buttons. There will be a field to enter your discount code into. Just enter your code and press the button next to that field to register it. Q: How often is your site updated? How often is your site updated? A: As often as needed. Everytime we change specials or pricing we also post the changes online. In today's electronic world it's much simpler to get your questions answered and products ordered online rather than having to make a phone call. Q: I'm haing trouble with your forum, how do I get help? I'm haing trouble with your forum, how do I get help? A: Visit our support section by clicking the "Support System" button at your left. THen, login and submit a trouble ticket to us and we will see what we can do. Q: Why do I need to register to receive support? Why do I need to register to receive support? A: Our support area is much more than a collection of news artices and FAQs, it's a complete trouble ticket system. By registering you gain the ability to submit trouble tickets to our staff as well as engage in "Live Chat Support" if it's available. Any information collected is kept private and is not distributed. Q: When I submit a support ticket, how long will I wait for a response? When I submit a support ticket, how long will I wait for a response? A: That depends on WHEN you submit the ticket. If the ticket is submitted during normal business hours you should recieve a response within 1 to 2 hours depending on how busy we are. If you send your ticket in outside business hours it will be addressed as soon as possible, usually at the start of the next business day. Q: What are your normal business hours? What are your normal business hours? A: Monday through Friday | 9AM to 6PM Q: Can I bring my computer to you for repair? Can I bring my computer to you for repair? A: Sure! Just give us a call so we can schedule you in and we would be happy to help you with your problems in person. You can find us by clicking on the "Contact" button at the top of the screen. Q: How long have you been in business? How long have you been in business? A: eVerbatim was founded by John Everhart in 1991 and has been in continued operation since that date. Q: Why is there a billing section in the Support System? Why is there a billing section in the Support System? A: In almost ALL cases, support tickets submitted to us for review are free of charge. However, if the support request deals with a larger issue, or is coming from someone who's support through Advantage Software is expired, we do reserve the right to charge for that support. If your support request WILL require billing you will be notified before any type of support is given. Q: How do i know who my Eclipse Sales Rep is? How do i know who my Eclipse Sales Rep is? A: You can call Advantage Software directly at (800) 800-1759 or you can try our Sales Rep Lookup utility located at: http://www.everbatimonline.com/ASI/Sales |
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FASTER, Easier Support
After successful testing on our Eclipse Seminars website, we are proud to announce our new support ticket system for eVerbatimOnline.com. This is a simple, easy to use trouble ticket system that does not require a username and password and is VERY easy to use. Just enter your information and a description of your problem and submit the ticket. You'll get email updates when a response has been added to your inquiry and the system is 100% FREE to use!
After successful testing on our Eclipse Seminars website, we are proud to announce our new support ticket system for eVerbatimOnline.com. This is a simple, easy to use trouble ticket system that does not require a username and password and is VERY easy to use. Just enter your information and a description of your problem and submit the ticket. You'll get email updates when a response has been added to your inquiry and the system is 100% FREE to use!
Total Eclipse M - Version 4.2
It's here, and it's ready! Version 4.2 introduces the patented Translation Magic technology which can read steno and translate strokes that aren't even in your dictionary with a VERY high level of accuracy. Visit our Total Eclipse section to learn more!
It's here, and it's ready! Version 4.2 introduces the patented Translation Magic technology which can read steno and translate strokes that aren't even in your dictionary with a VERY high level of accuracy. Visit our Total Eclipse section to learn more!
